Most Common Questions (PLEASE READ before sending us a ticket) (32)

Read these before you send us a support ticket. Please!

I'm on an iPad, I can't open/download my ebook!

Modified on Tue, 26 Aug, 2014 at 5:37 PM
How do I open this (zip) file I downloaded off your site?

Modified on Wed, 22 Nov, 2017 at 6:32 AM
The download isn't working!

Modified on Wed, 22 Nov, 2017 at 6:30 AM
How do I get a refund?

Modified on Wed, 22 Nov, 2017 at 5:43 AM
I lost my downloaded file. How do I download the product I bought again?

Modified on Wed, 22 Nov, 2017 at 5:45 AM
When will my product get shipped to me?

Modified on Wed, 10 Sep, 2014 at 11:44 AM
I didn't get X deal on time. Will you run it again?

Modified on Sat, 13 Sep, 2014 at 3:07 PM
Can you stop sending me deal emails?

Modified on Wed, 22 Nov, 2017 at 5:48 AM
How to Install Lightroom Presets?

Modified on Thu, 16 Oct, 2014 at 3:01 AM
How to Install Photoshop Actions?

Modified on Fri, 1 Aug, 2014 at 10:32 AM