Most Common Questions (PLEASE READ before sending us a ticket)

Read these before you send us a support ticket. Please!

I'm on an iPad, I can't open/download my ebook!
For most of our newer e-book products, you can open up the file directly via your iPad's safari browser. Here are instructions: http://www.wikiho...
Tue, 26 Aug, 2014 at 5:37 PM
How do I open this (zip) file I downloaded off your site?
Almost 99% of the files sold through our site are downloaded as zip files. Zip files are archive files that basically store several files together for easy ...
Fri, 26 Sep, 2014 at 10:47 AM
The download isn't working!
There are a lot of reasons why a download might not be working. 1) If your download stops halfway during the download, generally it means your Inter...
Tue, 30 Sep, 2014 at 6:23 AM
How do I get a refund?
Just send in a support ticket and choose "Refund Request" as the reason for the ticket. We have a 60-day refund policy for any products we sell. ...
Thu, 2 Oct, 2014 at 6:49 PM
I lost my downloaded file. How do I download the product I bought again?
For all the deals you have purchased, the download links for those purchases gets added to your account. Please follow below steps: 1. Login to yo...
Thu, 15 Jan, 2015 at 1:12 AM
When will my product get shipped to me?
If you ordered a digital product, you can download your product immediately from your account. Physical products require some extra shipping time. We ...
Wed, 10 Sep, 2014 at 11:44 AM
I didn't get X deal on time. Will you run it again?
Some deals will be run again and some won't be. The deals that do really well on our site are the deals that do get run multiple times. Unfortunately, ...
Sat, 13 Sep, 2014 at 3:07 PM
Can you stop sending me deal emails?
In every deal email we send there is an unsubscribe link on the bottom. Please click this link in order to be unsubscribed to our mailing list.
Mon, 28 Jul, 2014 at 8:52 PM
How to Install Lightroom Presets?
View the following videos: Installing on a Mac Installing on a PC
Thu, 16 Oct, 2014 at 3:01 AM
How to Install Photoshop Actions?
1) Select the .atn file that came in your download folder.  Press CTRL+C to copy it. 2) Navigate to your Photoshop Actions folder on your computer (C:...
Fri, 1 Aug, 2014 at 10:32 AM